Department: Service

Reports to: Marina Manager

The Marine Service Technician is responsible for diagnosing, servicing, repairing, and maintaining boats, marine engines, personal watercraft units, off-road vehicles, and related systems to manufacturer specifications and dealership standards. This position performs inspections, troubleshooting, preventative maintenance, installations, and repairs while accurately documenting work performed. The service technician works closely with service department personnel including; management, parts, warranty, and service advisors to ensure repairs are completed safely, efficiently, accurately, to customers standards, and within established timelines.

Company Overview:

At Russell Marine, our mission is to be the dealership of choice for recreational boaters. We will sell high-quality boats, boating supplies, accessories; and provide superior service to help create pleasant and memorable experiences for our customers.

Company Core Values:

• We do what we say we are going to do
• We are responsible for the land and water
• We treat our customers, employees, and vendors with the utmost respect
• We are always active in the community in a positive way
• We are proud of our heritage, our company, and our land
• Our choices are guided with integrity

Essential Duties and Responsibilities:

• Service, diagnose and make repairs on all types of boats and marine engines including inboards, outboards, sterndrives, PWCs, and off-road vehicles
• Ability to provide your own basic hand tools; Specialty tools will be provided
• Examine units and discuss the nature and extent of damage or malfunction with the service advisor
• Complete pre and post work walk around of all units and record photos using this as a tool to upsell by letting service advisors know of any additional items that may need to be addressed
• Make lake service calls and trailer boats to the lake for testing when necessary
• Complete all work tasks assigned as safely and efficiently as possible
• Ensure the service work performed completes the work order
• Complete all required paperwork or computer/database entries for job assigned, making all necessary remarks legibly on the work order, warranty parts, return parts, etc.
• Assist in moving in and out of boat show and other lake events when needed
• Submit suggestions for work improvements to Service Manager
• Strictly comply with all company policies regarding safety, use of tools, equipment and vehicles
• Attend additional technical training schools and complete vendor scheduled training as necessary
• Work with integrity and respect for fellow co-workers while following company policy
• Weekend work required
• Perform other duties as assigned

Qualifications:

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• High school diploma or equivalent preferred
• Mechanical aptitude and hands-on experience with engines, mechanical systems, or related equipment
• Ability to diagnose, troubleshoot, service, and repair marine engines and boat systems
• Basic understanding of electrical, fuel, cooling, steering, propulsion, and other marine systems
• Ability to read and interpret service manuals, wiring diagrams, and technical documentation
• Strong attention to detail and commitment to quality workmanship
• Ability to safely operate, move, launch and retrieve boats is required
• Ability to use hand tools, power tools, diagnostic equipment, and shop equipment safely and effectively
• Ability to work independently while also collaborating with Service Advisors and other technicians
• Ability to accurately document repairs, parts used, diagnostic findings, and labor performed
• Ability to prioritize work and complete repairs within established timelines
• Valid driver#39;s and vessel license and acceptable driving record
• Ability to pass a pre-employment background/drug screen

Work Environment and Physical Demands

The work environment and physical demands listed below are representative of those employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

Work Environment: Work occurs in indoor and outdoor setting, often in variable weather conditions including extreme heat, cold, and humidity. The noise level is typically moderate to loud. Exposure to mechanical fluids, oils and cleaning products is common. This role involves working near and around water, docks and marine equipment. Occasional travel between storage yards or customer sites is required.

Physical Demands: Regularly required to stand, walk, kneel, climb, lift and carry heavy loads. Must be able to maneuver safely on and around vessels, trailers and uneven surfaces. Required hand-eye coordination for operating equipment and machinery. Must be capable of lifting up to 50 pounds frequently. Safety awareness, balance and stamina are essential.

Company Benefits:

• Access to medical, vision, dental and life insurance
• 401K options
• Paid time off (vacation/sick/personal) and paid holidays
• Competitive wages
• Company-sponsored training and certification opportunities to support professional growth
• Discounts on gear and boat usage perks
• Opportunities to grow withing the company
• Employee appreciation outings
• Casual and fun work environment