Job Description

Job Responsibilities:

• Advance analytics is a function on this team - will be supporting CWAM with prediction models. Customers contacting support teams.

Skills:

• Strong skills in Python Pandas and data structures.
• Experience with data modeling (regression, NLP). 
• Comfortable with temporary tables in SQL.
• Customer Experience/Customer Support Preferred - Marketing would be OK.  

Education/Experience:

• Degree in Analytics, Statistics, Mathematics, Computer/Data Science, Engineering, or a related field.
• 6+ years of experience in data analytics, data science, or related fields.
• 3+ years of experience in customer experience, customer support, or customer insights analytics.
• Proficiency in crafting compelling stories using complex data sources to provide actionable insights tailored to stakeholders’ needs.
• Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences.
• Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback.
• Strong programming skills in Python, R, and SQL.
• Proficiency in data visualization tools (e.g., Tableau, Power BI).
• Proficiency in utilizing statistical analytics techniques.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Master's or Ph.D. Degree in a quantitative field.
• Familiarity with consumer electronics or retail business.
• Proficiency in conducting predictive analytics or running ML/AL techniques.
• Experience with machine learning libraries such as Pandas, scikit-learn, TensorFlow, or PyTorch.  

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